You can choose a refund or exchange if an item has a major problem.
This applies if the costume:
- is faulty
- is unsafe
- is significantly different from the sample or description
You can exchange an item ordered online if it is unworn and the wrong size and the item is returned to the store in its’ original condition. We will consider exchanges or provide store credit on a case-by-case basis at our full discretion where products are returned to us undamaged. The cost of postage will not be refunded unless the product has a major problem which is the fault of the seller.
Please keep your proof of purchase or order number when making any claims.